Ernest “Ernie” Elliott
St. Petersburg, FL | (941) 840-1066 | ernest@ernestelliott.com

Executive Profile

Seasoned operations and business transformation leader with over 20 years’ experience building scalable systems, leading domestic, international and hybrid teams and driving measurable growth across legal, healthcare, manufacturing and technology sectors. Bilingual in English and Spanish, known for transforming organizations through KPI-driven accountability, offshore workforce integration and aligning financial strategy with operations to deliver sustainable excellence.

Core Competencies

Law Firm Operations & Administration · Remote & Offshore Team Leadership · KPI Development & Performance Management · Process Improvement & SOP Development · Compliance, Risk Management & Auditing (ISO, cGMP, FMEA) · Budgeting, Forecasting & Financial/Accounting Management · ERP/CRM (NetSuite, Microsoft Dynamics, Salesforce) · Productivity & Design Tools · Communication & Collaboration Platforms

Professional Experience

The Lopez Law Group, St. Petersburg, FL
Client Services & Operations Specialist · Jan 2026 – Sep 2026

Firm's Lawmatics administrator; handles legal intake end to end in both English and Spanish, plus client collections, process serving, and IT helpdesk support across the firm's technology stack.

Director of Operations & Team Development · Jan 2025 – Jan 2026

• Scaled operations from 5 team members to 12 onsite staff and a fully integrated offshore workforce supporting legal research and intake functions.

• Designed and implemented KPI frameworks aligning attorney, paralegal and intake staff utilization, revenue and client-satisfaction metrics with firm growth objectives.

• Developed and applied standard operating procedures across intake, client communication, consult scheduling and case workflow to enhance accountability, efficiency and service quality.

• Streamlined and unified PracticePanther, Box.com and Nextiva platforms into automated workflows, reducing bottlenecks and improving team collaboration.

• Directed payroll, HR and benefits operations to align compensation and compliance with organizational goals; collaborated with executive coaches and external consultants to embed a high-performance culture.
  
  

Constant Companion LLC, Sarasota, FL (Hybrid Remote)
Operations Manager & Chief of Staff · Apr 2020 – Dec 2024

• Directed product innovation across Amazon, Google and Apple ecosystems, achieving a 25 % revenue increase year over year.

• Managed Medicaid provider enrollment for 500+ providers, achieving 98 % compliance and reducing processing time by 30 %.

• Boosted team productivity by 50 % through cross-department collaboration and resource allocation automation using NetSuite and Wrike (efficiency improvement of 25 %).
  
  

Super-Sensitive Musical String Company (The Cavanaugh Company), Sarasota, FL
Vice President of Operations · 2005 – 2020

• Oversaw global manufacturing, safety, quality and distribution for a top-tier music products company; improved inventory accuracy to 100 % and reduced carrying costs by 12 %.

• Implemented Lean manufacturing practices that raised productivity by 30 %; managed 50+ domestic and international trade shows annually, increasing lead generation by 25 %.

• Integrated Salesforce and NetSuite platforms to unify CRM, inventory and financial reporting systems.
  
  

ASO Worldwide, El Paso, TX / Juárez, Mexico / Milan, Italy
Packaging Operations Manager · 1995 – 2005

• Directed international import/export operations, ensuring full compliance with trade and sterilization regulations; established a new facility in Milan with 40 hires and SOPs for cross-cultural operations.

• Improved throughput by 27 % and reduced waste by 5 % through Lean manufacturing initiatives.

• Partnered with engineering and supply-chain teams to redesign packaging layouts, improving material utilization and lowering unit costs by 8 percent.

• Implemented digital tracking for production and export documentation, cutting manual entry time by 40 percent and reducing errors across three international sites.

• Built and mentored a cross-border leadership group that improved shift communication, standardized training, and boosted overall plant morale and retention.
  
  

Education & Certifications

• Associate of Occupational Studies in Microcomputer Technology, Western Technical Institute (Electronics Specialty)

• Undergraduate Studies in Business Administration (Operations & Finance focus), University of Texas at El Paso

• APICS Certified in Project & Inventory Management (CPIM) – In Progress

Selected Projects

AI Voice Receptionist — Doctor's Orders Mobile Collection Services (2026)

Designed, built, and deployed a production AI phone receptionist (ElevenLabs Conversational AI on a Twilio telephony backend) for getmyblood.com, my wife Ceiba's mobile in-home blood-draw business — handling scheduling guidance, pricing, and service questions live, with medical questions escalated to a physician or 911 as appropriate.

Diagnosed and resolved a multi-system call-routing failure spanning Google Voice, Twilio, and the AI platform, restoring reliable call answering end to end.

If you're in Manatee or Sarasota County and need labs drawn at home, visit getmyblood.com to book a visit.

Professional Summary

I am the leader who steps into the complexity, creates clarity and empowers teams to raise their game. If your organization is facing growth plateaus, operational inefficiencies or cultural drift, I bring the experience, systems expertise and people-first mindset to turn potential into performance. Right now, alongside this work, I'm also building the technology behind Doctor's Orders Mobile Collection Services (getmyblood.com), my wife's mobile blood-draw practice.